Main Menu Button
Login

What are my rights if I can’t make my unsecured loan payments?

26th March 2026

By Simon Carr

TL;DR: If you cannot make your unsecured loan payments, you have a legal right to fair treatment and support from your lender. While your credit score may be impacted, proactive communication can lead to repayment plans, interest freezes, or a formal breathing space period.

Understanding what are my rights if i can’t make my unsecured lo

Falling behind on financial commitments is a stressful experience, but it is important to remember that you have specific legal rights under UK law. Unlike secured loans, such as mortgages or bridging loans, an unsecured loan is not tied to a specific asset like your home. However, failing to keep up with repayments still carries significant consequences. This guide explains your rights, the responsibilities of your lender, and the steps you can take to regain control of your finances.

Your Right to Fair Treatment

In the UK, the Financial Conduct Authority (FCA) regulates most personal loan providers. Under the FCA’s “Consumer Duty,” lenders are required to act to deliver good outcomes for their customers. This means they must treat you fairly and with empathy if you find yourself in financial difficulty. You have the right to expect your lender to listen to your situation and offer “forbearance,” which is a term for the various ways a lender can help you manage your debt during a difficult period.

Lenders should not harass you or pressure you into making payments you cannot afford. Instead, they are encouraged to work with you to find a sustainable solution. This might involve setting up a temporary repayment plan that fits your current budget. If you want to see how these missed payments have impacted your records, you can Get your free credit search here. It’s free for 30 days and costs £14.99 per month thereafter if you don’t cancel it. You can cancel at anytime. (Ad)

The Right to “Breathing Space”

One of the most powerful rights for UK residents is the Debt Respite Scheme, commonly known as “Breathing Space.” If you are struggling with debt, you can apply for this through a professional debt adviser. If you qualify, you can receive up to 60 days of legal protection from your creditors. During this time:

  • Most enforcement action against you must stop.
  • Lenders generally cannot add interest or fees to your debt.
  • Lenders are not allowed to contact you to demand payment.

There is also a special “Mental Health Crisis Breathing Space” for those receiving crisis treatment, which lasts for the duration of the treatment plus an additional 30 days. This protection is designed to give you time to seek advice and set up a plan without the immediate pressure of rising costs or debt collection calls.

What Happens When You Miss a Payment?

When you miss a payment, your lender will typically send you a “Notice of Sums in Arrears.” This is a legal requirement that informs you of the missed payment and provides information on where to get help. It is not a threat of legal action at this stage, but rather an official notification.

If you continue to miss payments, the lender may issue a “Default Notice.” This is a more serious step. It gives you at least 14 days to pay the arrears before the loan agreement is officially terminated. Once a loan defaults, it is recorded on your credit file for six years, which may make it harder for you to borrow money in the future. While missing a single payment might not have a massive impact if rectified quickly, a formal default is a significant marker of financial distress.

Debt Collection and Legal Action

If the lender cannot reach an agreement with you, they may pass the debt to a collection agency or take legal action through the County Court. You have rights regarding how debt collectors behave. They are not bailiffs; they cannot enter your home, they cannot seize your property without a court order, and they cannot claim to have powers they do not possess. They must also respect your privacy and cannot discuss your debt with your neighbours or employer.

If the case goes to court and a County Court Judgment (CCJ) is issued, you will be ordered to pay the money back. It is vital to respond to court forms accurately, as you can ask the court to set repayments at a rate you can afford. If you fail to pay a CCJ, the lender could apply for a “Charging Order.” This is a legal move that secures the debt against your home. Even though the original loan was unsecured, a Charging Order changes the nature of the debt. In these rare cases, your property may be at risk if repayments are not made. This could eventually lead to legal action, repossession, increased interest rates, and additional charges.

Common Repayment Options

Lenders are often willing to consider several options to help you avoid legal action. When you contact them, you might discuss:

  • Payment Holidays: A temporary pause in payments, though interest usually still accrues.
  • Reduced Payment Plans: Paying a smaller amount each month for a fixed period.
  • Interest Freezes: The lender may agree to stop adding interest to prevent the balance from growing while you pay it off.
  • Refinancing: Adjusting the loan term to reduce monthly costs, though this usually increases the total interest paid over time.

It is important to be realistic about what you can afford. Providing a budget that shows your income and essential spending (like rent, food, and utilities) can help the lender understand your situation and offer a fair plan.

Seeking Professional Advice

You do not have to handle debt alone. There are several organisations in the UK that provide free, confidential advice. They can help you understand what are my rights if i can’t make my unsecured lo and help you negotiate with lenders. For further guidance on managing debt, you can visit MoneyHelper, a free service provided by the UK government.

Other reputable organisations include StepChange Debt Charity, Citizens Advice, and National Debtline. These services can assist you in setting up a Debt Management Plan (DMP) or exploring other formal solutions like an Individual Voluntary Arrangement (IVA) if your debts have become unmanageable.

People also asked

Can I be sent to prison for not paying an unsecured loan?

No, you cannot be sent to prison for failing to pay an unsecured personal loan in the UK. Debt related to loans, credit cards, and overdrafts is considered civil debt, not criminal, though you may face legal action in the County Court.

Can a lender take my house for an unsecured loan?

Initially, no, as the loan is not secured against your property. However, if a lender gets a County Court Judgment (CCJ) and you still don’t pay, they may apply for a Charging Order, which secures the debt against your home and could eventually lead to an order for sale.

How does a missed payment affect my credit score?

Missing a payment typically results in a mark on your credit report that stays for six years. While one missed payment might cause a small dip in your score, multiple missed payments or a default will significantly lower your credit rating and limit your future borrowing options.

What is the difference between a secured and unsecured loan?

A secured loan is tied to an asset, usually your home, which the lender can repossess if you don’t pay. An unsecured loan is based on your creditworthiness and does not give the lender an automatic right to seize your property, though they can still take legal action to recover the money.

How long do debt collectors have to chase a debt?

In most parts of the UK, a debt becomes “statute barred” after six years if the lender hasn’t taken legal action and you haven’t acknowledged the debt or made a payment. Once a debt is statute barred, the lender can no longer take you to court to recover it.

Moving Forward with Confidence

Facing financial difficulty is never easy, but knowing your rights is the first step toward recovery. Lenders in the UK are bound by strict rules to ensure they help customers in need rather than making their situation worse. By communicating early and seeking expert advice, you can protect your rights and find a path toward financial stability. Remember that ignoring the problem usually leads to more severe consequences, while engaging with your lender can open the door to support and solutions that protect your future.

    Find a commercial mortgage

    Enter some details and we’ll compare thousands of mortgage plans – this will NOT affect your credit rating.

    How much you would like to borrow?

    £

    Type in the box for larger amounts

    For how long?

    yrs

    Use the slider or type into the box

    What type of finance are you looking for?

    How quickly do you need the loan/mortgage?

    Are there any features or considerations which are important to you?

    Tell us more...

    About you...

    Your name:

    Your forename:

    Your surname:

    Your email address:

    Your phone number:


    By submitting any information to us, you are confirming you have read and understood the Data Protection & Privacy Policy.

    Promise Money is a broker not a lender. Therefore we offer lenders representing the whole of market for mortgages, secured loans, bridging finance, commercial mortgages and development finance. These loans are secured on property and subject to the borrowers status. We may receive commissions that will vary depending on the lender, product, or other permissable factors. The nature of any commission will be confirmed to you before you proceed.

    More than 50% of borrowers receive offers better than our representative examples

    The %APR rate you will be offered is dependent on your personal circumstances.

    Mortgages and Remortgages

    Representative example

    Borrow £270,000 over 300 months at 7.1% APRC representative at a fixed rate of 4.79% for 60 months at £1,539.39 per month and thereafter 240 instalments of £2050.55 at 8.49% or the lender’s current variable rate at the time. The total charge for credit is £317,807.66 which includes £2,500 advice / processing fees and £125 application fee. Total repayable £587,807.66

    Secured / Second Charge Loans

    Representative example

    Borrow £62,000 over 180 months at 9.9% APRC representative at a fixed rate of 7.85% for 60 months at £622.09 per month and thereafter 120 instalments of £667.54 at 9.49% or the lender’s current variable rate at the time. The total charge for credit is £55,730.20 which includes £2,660 advice / processing fees and £125 application fee. Total repayable £117,730.20

    Unsecured Loans

    Representative example

    Annual Interest Rate (fixed) is 49.7% p.a. with a Representative 49.7% APR, based on borrowing £5,000 and repaying this over 36 monthly repayments. Monthly repayment is £243.57 with a total amount repayable of £8,768.52 which includes the total interest repayable of £3,768.52.


    THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME

    REPAYING YOUR DEBTS OVER A LONGER PERIOD CAN REDUCE YOUR PAYMENTS BUT COULD INCREASE THE TOTAL INTEREST YOU PAY. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.


    Promise Money is a trading style of Promise Solutions Ltd – Company number 04822774
    Promise Solutions, Fullard House, Neachells Lane, Wolverhampton, WV11 3QG

    Authorised and regulated by the Financial Conduct Authority – Number 681423
    The Financial Conduct Authority does not regulate some forms of commercial / buy-to-let mortgages

    Website www.promisemoney.co.uk